Terms and Conditions

Tiwa Jewels

Welcome to Tiwa Jewels. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

Tiwa Jewels is an online jewellery brand specializing in anti-tarnish jewellery. These terms apply to all visitors, users, and customers of our website.

2. Product Information

- Our Jewellery is anti-tarnish, not completely tarnish-proof.

- Product colors may slightly vary due to lighting, photography, or screen resolution.

- All product descriptions and prices are subject to change without prior notice.

3. Usage & Care

To maintain the quality of anti-tarnish jewellery:

- Avoid contact with water, perfume, sweat, chemicals, and cosmetics.

- Store jewellery in a dry, airtight box when not in use.

- Damage due to improper care will not be eligible for return or replacement.

4. Pricing & Payment

- All prices are listed in INR (₹) and are inclusive/exclusive of taxes as mentioned.

- We accept payments through secure third-party payment gateways.

- Tiwa Jewels is not responsible for payment failures due to bank or gateway issues.

5. Shipping & Delivery

- Orders are processed within the mentioned processing time.

- Delivery timelines may vary based on location and courier services.

- Tiwa Jewels is not liable for delays caused by courier partners, natural calamities, or unforeseen circumstances.

6. Returns & Exchanges

- Returns or exchanges are accepted only if the product is damaged or incorrect, subject  to verification.

- Requests must be raised within 48 hours of delivery with proper unboxing video proof.

- Used, worn, or damaged products will not be accepted.

7. Cancellation

- Orders once shipped cannot be cancelled.

- Tiwa Jewels reserves the right to cancel any order due to stock unavailability, pricing errors, or suspicious activity.

8. Intellectual Property

All content on this website—including images, logos, text, and designs—is the property of Tiwa Jewels. Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

Tiwa Jewels shall not be liable for:

- Any allergic reactions or skin sensitivities.

- Indirect, incidental, or consequential damages arising from the use of our products.

10. Privacy

Customer information is handled according to our Privacy Policy and will not be shared with unauthorized third parties.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

12. Contact Us

For any questions or concerns, please contact us at:
Email: tiwajewels@gmail.com